Terms of Service

Scholarised (“the platform”, “the service”) is operated by Scholarised (“the Company”, “we”, “us”, “our”), based in United Kingdom. These terms, together with our Privacy Policy, govern your use of the service. If you do not agree with them, please do not use the platform.

We may provide additional terms for specific features (for example mentor payouts). Where they apply, those terms form part of this agreement.

• Student - a learner who books and attends one-to-one mentoring sessions and follows courses.
• Parent - an adult who manages one or more linked child accounts and is responsible for their billing.
• Mentor - a teacher or tutor who is approved to create courses and deliver mentoring sessions on the platform.
• Credits - the prepaid unit used to book sessions. Credits sit in a single wallet on your account.
• Session - a scheduled one-to-one mentoring appointment between a student and a mentor.

To create an account you must give accurate information and keep it up to date. You are responsible for keeping your login details secure and for activity that happens under your account.

Scholarised is used by young people, so age matters:

• You must be at least 18 to create an account for yourself as a parent or mentor.
• Children under 13 must not create their own account. A parent or guardian sets up and manages the account on their behalf.
• Young people aged 13 to 17 may hold a student account only with the knowledge, involvement and consent of a parent or guardian, who remains responsible for their use of the service.

A parent or guardian who sets up or approves a child account accepts these terms on the child’s behalf and is responsible for supervising their use of the platform.

Parents can create linked accounts for their children. Where accounts are linked, only the parent account holds and pays for credits and sees billing information. The parent is responsible for the conduct of their linked children on the platform and for ensuring any information they provide about a child is accurate and shared with the child’s awareness.

Anyone applying to be a mentor goes through a review before they can teach. As part of this:

• We review each mentor application and may approve or reject it at our discretion.
• Mentors must complete a background (DBS) check and be cleared before they can deliver sessions to learners.
• Mentors must hold any qualifications or right-to-work they claim, keep their profile accurate, and comply with our safeguarding and community standards at all times.
• We may suspend or remove a mentor at any time if we have safeguarding, quality or conduct concerns.

Mentors are independent providers of their own tuition. They are not employees or agents of the Company, and we do not control the content or outcome of individual sessions beyond our platform standards.

Mentors earn a share of what learners spend on their sessions. The standard split is 80% to the mentor and 20% to the platform, calculated on the value of each completed session. Payouts are made through our payments provider once a session is completed.

• To receive payouts a mentor must complete onboarding with our payments provider (Stripe) and provide the information it requires.
• Payouts are for completed sessions. Sessions that are cancelled or refunded are not paid out.
• Mentors are responsible for their own taxes, National Insurance and any registration required for their self-employed income.
• We may withhold or reverse a payout where a session is disputed, fraudulent, or in breach of these terms.

Sessions are booked with credits held in a single wallet on your account. One credit represents mentoring time and can be used with any approved, background-checked mentor - credits are never locked to a particular mentor.

• Credits are added to your wallet when you buy them or when we grant them to your account.
• Credits have no cash value, are not transferable between accounts, and cannot be exchanged for money except where we must refund you by law.
• The number of credits a session costs can vary by the mentor’s tier and is shown before you book.
• We will tell you if we ever introduce credit expiry; unless stated, credits you have bought do not expire.

You book a session by choosing an available slot and spending the required credits. When you book, those credits are deducted from your wallet.

• If you cancel within the cancellation window shown at booking, the credits for that session are returned to your wallet.
• If you cancel late or do not attend, the credits may not be returned.
• If a mentor cancels, or a session cannot go ahead for reasons within our control, the credits are returned to your wallet.
• Where you are entitled to a refund of money you paid (rather than credits), we will process it to your original payment method.

Nothing in this section affects the statutory rights of consumers, including any right to cancel a purchase under UK consumer law.

Credit purchases are processed by our payments provider, Stripe. Prices are shown in pounds sterling (GBP) and include any applicable taxes unless stated otherwise. You authorise us and Stripe to charge the payment method you provide.

We may change prices, credit bundles and discounts from time to time. Changes do not affect credits you have already bought. We do not store full card details; these are handled securely by Stripe.

When using Scholarised you agree not to:

• behave abusively, dishonestly or in a way that harms or endangers another user, especially a child;
• share, request or attempt to obtain another user’s personal contact or payment details to take sessions or payments off the platform;
• record, copy, redistribute or resell course content or sessions without our permission;
• upload unlawful, harmful, misleading or infringing content, or misrepresent your identity or qualifications;
• attempt to disrupt, probe or gain unauthorised access to the platform or other accounts.

We may remove content and suspend or close accounts that breach these standards.

The safety of young people is our priority. Mentors are background-checked before teaching, and we expect every user to help keep the platform safe. If you have a safeguarding concern about a child, contact us immediately at [email protected]. Where we believe a child may be at risk we may act on that information, including contacting the appropriate authorities. Conduct that endangers a child will lead to immediate removal from the platform and may be reported.

The platform, its branding and its software are owned by the Company or our licensors. You may use them only to access the service.

Mentors keep ownership of the course content and materials they create, but grant the Company a licence to host, display and deliver that content to learners through the platform. When you submit any content (for example a profile, message or uploaded file) you confirm you have the right to do so and grant us a licence to use it as needed to run the service. You must not copy, redistribute or resell platform or mentor content without permission.

We work to keep the service available but do not guarantee it will be uninterrupted or error free. We may update, change or withdraw features, and we may carry out maintenance. We may suspend or restrict access where necessary to protect the platform or its users.

Scholarised connects learners with independent mentors and provides learning content. We do not guarantee any particular educational result, exam grade or outcome. Mentoring and course materials are for educational support and are not a substitute for a learner’s school or formal education. To the extent permitted by law, the service is provided “as is”.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for a consumer’s statutory rights. Subject to that:

• we are not liable for loss that is not reasonably foreseeable, or for loss caused by mentors acting as independent providers;
• where we are liable to you, our total liability for any claim is limited to the amount you paid to us in the 12 months before the claim arose.

If you are using the platform other than as a consumer, you agree to cover reasonable losses we suffer arising from your breach of these terms or your misuse of the service.

You can stop using the service and close your account at any time by contacting us. We may suspend or close an account that breaches these terms, poses a safeguarding or security risk, or where we are required to by law. When an account closes, provisions that by their nature should survive (such as payment, liability and intellectual property terms) continue to apply.

We may update these terms from time to time. If we make a significant change we will take reasonable steps to let you know, for example by a notice in the app or by email. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that if you are a consumer you may also have the right to bring proceedings in your own country of residence.

You can reach us at [email protected], or by post at Scholarised, United Kingdom.